Cohere is an intelligent automation tool designed to help customer service teams resolve tickets faster while reducing costs. It has features such as AI that understands language, not just keywords, providing solutions, not just answers, as well as analytics to identify potential issues and content gaps. It also has AI that extracts knowledge from past conversations and can perform actions on customers' behalf. With Cohere, teams can typically achieve a self-serve rate of 60%, go-live time of 3 days, and a 5x ROI outcome.